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Shipping Policy

At XtraMiles, we are committed to providing reliable, efficient, and transparent shipping solutions for businesses and individuals. This Shipping Policy outlines the terms and conditions governing shipment processing, delivery timelines, and related services.

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1. Order Processing Time

All shipments are processed within 1–2 business days from the time of order confirmation and successful payment (if applicable).

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons (including festivals, sale periods, or high shipment volumes), processing times may be extended.

  • In case of incomplete documentation, incorrect shipment details, or address discrepancies, processing may be delayed until the required information is provided.

 

2. Shipment Pickup & Dispatch

  • Shipments are scheduled for pickup once the order is processed and confirmed.

  • Pickup timelines may vary depending on the service selected and pickup location availability.

  • In certain cases, customers may be required to self-drop shipments at designated hubs if pickup services are unavailable or delayed due to operational constraints.

 

3. Delivery Timeframes

Delivery timelines vary based on destination, courier partner, and service type selected:

  • Express Services: 3–5 business days

  • Standard / Economy Services: 5–10 business days

  • Postal / Budget Services: 10–14 business days

Note: The originally stated 3–7 business days applies to most standard shipments but may vary depending on service selection.

Delivery timelines are estimates only and are not guaranteed.

 

4. Factors Affecting Delivery

Delivery may be delayed due to circumstances beyond XtraMiles’ control, including but not limited to:

  • Customs clearance procedures and inspections

  • Incomplete or incorrect shipping documentation

  • Remote or non-serviceable locations

  • Weather disruptions, natural disasters, or political instability

  • Courier partner operational delays

  • High shipment volumes during festive or sale periods

 

5. International Shipping & Customs

For international shipments:

  • Customers are responsible for providing accurate invoices, KYC documents, and shipment details.

  • Customs duties, taxes, or import charges (if applicable) are not included in shipping charges unless explicitly stated.

  • Any delays caused by customs authorities are beyond the control of XtraMiles.

  • Failure to clear customs may result in shipment return, abandonment, or additional charges.

 

6. Order Tracking

Once the shipment is dispatched, customers will receive a tracking number via email or dashboard notification.

  • Real-time tracking is available through the XtraMiles platform or courier partner tracking pages.

  • Tracking updates depend on courier partner scans and may not always be instant.

 

7. Delivery Attempts & RTO (Return to Origin)

  • Courier partners typically attempt delivery 2–3 times before marking the shipment undelivered.

  • If the consignee is unavailable, unreachable, or refuses delivery, the shipment may be returned to origin (RTO).

  • Additional charges may apply for RTO shipments, including return shipping and handling fees.

 

8. Address Accuracy & Responsibility

  • Customers are responsible for providing complete and accurate delivery details, including PIN code, contact number, and address.

  • XtraMiles is not liable for delays or losses arising from incorrect or incomplete addresses.

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9. Shipment Delays & Liability

While XtraMiles works with trusted courier partners to ensure timely delivery:

  • Delivery timelines are indicative and not guaranteed.

  • XtraMiles shall not be held liable for delays caused by external factors or third-party courier partners.

  • Compensation, if applicable, will be subject to the terms and policies of the respective courier partner.

 

10. Restricted & Prohibited Items

Customers must ensure that shipments do not contain prohibited or restricted items as per local and international regulations.

  • Any shipment found containing restricted items may be held, returned, or destroyed by authorities.

  • XtraMiles will not be responsible for any losses arising from such cases.

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11. Support & Assistance

For any shipping-related queries, delays, or assistance:

  • Customers can reach out to the XtraMiles support team (24x7 availability)

  • Our team will assist with tracking updates, delivery coordination, and issue resolution to the best extent possible.

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12. Policy Updates

XtraMiles reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are advised to review this page periodically for any changes.

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